| Author: | Maxine Kamin | ISBN: | 9781607283676 |
| Publisher: | Association for Talent Development | Publication: | February 1, 2010 |
| Imprint: | Language: | English |
| Author: | Maxine Kamin |
| ISBN: | 9781607283676 |
| Publisher: | Association for Talent Development |
| Publication: | February 1, 2010 |
| Imprint: | |
| Language: | English |
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.
The 10 Steps to creating spectacular customer service!
· Step 1: Identify Service Motivation and Mission
· Step 2: Define Great Service for Your Organization
· Step 3: Form Great Relationships
· Step 4: Build Trusting Relationships that Last
· Step 5: Use the Law of Attraction—Be Positive
· Step 6: Aggressively Solve Problems—the Bigger the Better
· Step 7: Recover from Mistakes Gracefully
· Step 8: Give Customers and Yourself a Break
· Step 9: Keep It Cool When Things Get Hot
· Step 10: Be Your Own Best Customer
Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job.
The 10 Steps to creating spectacular customer service!
· Step 1: Identify Service Motivation and Mission
· Step 2: Define Great Service for Your Organization
· Step 3: Form Great Relationships
· Step 4: Build Trusting Relationships that Last
· Step 5: Use the Law of Attraction—Be Positive
· Step 6: Aggressively Solve Problems—the Bigger the Better
· Step 7: Recover from Mistakes Gracefully
· Step 8: Give Customers and Yourself a Break
· Step 9: Keep It Cool When Things Get Hot
· Step 10: Be Your Own Best Customer
