8 Things We Hate About IT

How to Move Beyond the Frustrations to Form a New Partnership with IT

Business & Finance, Management & Leadership, Management
Cover of the book 8 Things We Hate About IT by Susan Cramm, Harvard Business Review Press
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Susan Cramm ISBN: 9781422157831
Publisher: Harvard Business Review Press Publication: March 29, 2010
Imprint: Harvard Business Review Press Language: English
Author: Susan Cramm
ISBN: 9781422157831
Publisher: Harvard Business Review Press
Publication: March 29, 2010
Imprint: Harvard Business Review Press
Language: English

"Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!

How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.

Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.

Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources.

Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT."

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

"Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!

How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.

Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.

Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth,' and assuming accountability for IT just as you've done for management of your firm's financial and human resources.

Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT."

More books from Harvard Business Review Press

Cover of the book Managing Oneself by Susan Cramm
Cover of the book Redefining Global Strategy, with a New Preface by Susan Cramm
Cover of the book Billions of Entrepreneurs by Susan Cramm
Cover of the book Understanding Finance by Susan Cramm
Cover of the book The Innovator's DNA by Susan Cramm
Cover of the book Repeatability by Susan Cramm
Cover of the book HBR's 10 Must Reads on Leadership Lessons from Sports (featuring interviews with Sir Alex Ferguson, Kareem Abdul-Jabbar, Andre Agassi) by Susan Cramm
Cover of the book Wiser by Susan Cramm
Cover of the book HBR's 10 Must Reads on Nonprofits and the Social Sectors (featuring "What Business Can Learn from Nonprofits" by Peter F. Drucker) by Susan Cramm
Cover of the book Why Should Anyone Be Led by You? With a New Preface by the Authors by Susan Cramm
Cover of the book HBR's 10 Must Reads on Leadership for Healthcare (with bonus article by Thomas H. Lee, MD, and Toby Cosgrove, MD) by Susan Cramm
Cover of the book Smart Choices by Susan Cramm
Cover of the book Seven Steps to Leading a Gender-Balanced Business by Susan Cramm
Cover of the book HBR's 10 Must Reads on Strategy for Healthcare (featuring articles by Michael E. Porter and Thomas H. Lee, MD) by Susan Cramm
Cover of the book Management Tips by Susan Cramm
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy