A Complaint Is a Gift

Recovering Customer Loyalty When Things Go Wrong

Business & Finance, Marketing & Sales, Customer Service

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

More books from Berrett-Koehler Publishers

bigCover of the book Winning the Global Talent Showdown by

bigCover of the book Making Sustainability Work by

bigCover of the book The Government Manager's Guide to Appropriations Law by

bigCover of the book Chess Not Checkers by

bigCover of the book The Living Universe by

bigCover of the book The Appreciative Inquiry Handbook by

bigCover of the book Achieving Project Management Success in the Federal Government by

bigCover of the book The People Equation by

bigCover of the book Whistle While You Work by

bigCover of the book The 3 Keys to Empowerment by

bigCover of the book Leading People Through Disasters by

We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy