A Complaint Is a Gift

Recovering Customer Loyalty When Things Go Wrong

Business & Finance, Marketing & Sales, Customer Service

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

More books from Berrett-Koehler Publishers

bigCover of the book Consensus Through Conversations by

bigCover of the book The Leadership Capital Index by

bigCover of the book Attracting Perfect Customers by

bigCover of the book Overfished Ocean Strategy by

bigCover of the book Empowerment Takes More Than a Minute by

bigCover of the book Organizational Project Management by

bigCover of the book Faster, Fewer, Better Emails by

bigCover of the book You Are What You Believe by

bigCover of the book Project Management Fundamentals by

bigCover of the book The Four Conversations by

bigCover of the book Creating Personal Presence by

bigCover of the book Stirring of Soul in the Workplace by

We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy