Decision Making category: 1513 books

Businesses often find themselves trapped in a competitive dogfight, scratching and clawing for market share with products consumers view as largely undifferentiated. Conventional wisdom suggests that dogfights are to be expected as marketplaces mature, giving rise to the notion that there are "bad"...

Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer Experience and Relationships, Third Edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship for the long haul. By gaining...

A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor...

How to lead the change Analytics are driving big changes, not only in what marketing departments do but in how they are organized, staffed, led, and run. Leaders are grappling with issues that range from building an analytically driven marketing organization and determining the kinds of structure...

Imagine if you could identify your business’s most profitable customers, craft a better marketing strategy to communicate with them, and inspire them to buy more? Well now you can. And the best part is that you can do it using the data you already have. Today, everything we do creates data,...

Don't let a fear of numbers hold you back. Today's business environment brings with it an onslaught of data. Now more than ever, managers must know how to tease insight from data--to understand where the numbers come from, make sense of them, and use them to inform tough decisions. How do you...

The essential guide for managers to learn how to think strategically, focus on the big picture, and develop the mindset they need to be ready to step up to leadership. Shows managers how to develop their strategic thinking skills and integrate strategic thinking into their daily work. Provide...

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field...

Master the Statistical Techniques for Six Sigma Operations, While Boosting Your Excel and Minitab Skills! Now with the help of this “one-stop” resource, operations and production managers can learn all the powerful statistical techniques for Six Sigma operations, while becoming proficient...

In today’s competitive environment, companies can no longer produce goods and services that are merely good with low defect levels, they have to be near-perfect. Design for Six Sigma Statistics is a rigorous mathematical roadmap to help companies reach this goal. As the sixth book in the Six Sigma...

Everybody has a story about a partnership or business alliance that has fallen apart. Unfortunately, it is a somewhat common occurrence. Yet entering into alliances with other businesses or individuals can greatly expand a companys opportunities and markets. This SkillBite discusses how to build durable...

A reference guide for an Evaluation & Management (E/M) Coding Calculator would assist managers and supervisor responsible for performance evaluations to provide accurate performance ratings among their employees in a consistent manner. The reference guide would help provide verbal detail in the...

You may be experiencing several symptoms that may lead to either an inaccurate or incorrect diagnosis. A deeper dig into your past could hold the answer to your present problems. As such, professionals would refer to this handy guide on evaluation and management. Here, a review of your systems is recommended followed by your history. If you're a doctor, you need this guide now.

Manage the risk and maximize the reward! Risk. It's what business is all about. The key to success is to anticipating and managing the risks that can impact business. 'The Complete Idiot's Guide® to Risk Management', provides the key information necessary to manage business risk successfully. ?...