Designing the Customer-Centric Organization

A Guide to Strategy, Structure, and Process

Business & Finance, Management & Leadership, Decision Making & Problem Solving
Cover of the book Designing the Customer-Centric Organization by Jay R. Galbraith, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Jay R. Galbraith ISBN: 9781118046869
Publisher: Wiley Publication: January 6, 2011
Imprint: Jossey-Bass Language: English
Author: Jay R. Galbraith
ISBN: 9781118046869
Publisher: Wiley
Publication: January 6, 2011
Imprint: Jossey-Bass
Language: English

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

More books from Wiley

Cover of the book The Panic of 1907 by Jay R. Galbraith
Cover of the book Frontiers in Geofluids by Jay R. Galbraith
Cover of the book Practical Image and Video Processing Using MATLAB by Jay R. Galbraith
Cover of the book Modeling, Design, and Optimization of Net-Zero Energy Buildings by Jay R. Galbraith
Cover of the book Drilling Engineering Problems and Solutions by Jay R. Galbraith
Cover of the book An Introduction to Molecular Anthropology by Jay R. Galbraith
Cover of the book Diabetes For Dummies by Jay R. Galbraith
Cover of the book Auditing and Accounting Guide by Jay R. Galbraith
Cover of the book Molecular Immunotoxicology by Jay R. Galbraith
Cover of the book Why Read Hannah Arendt Now? by Jay R. Galbraith
Cover of the book Antimicrobial Therapy in Veterinary Medicine by Jay R. Galbraith
Cover of the book Global Climate Change and Human Health by Jay R. Galbraith
Cover of the book Animal Models for Human Cancer by Jay R. Galbraith
Cover of the book The Handbook of Development Communication and Social Change by Jay R. Galbraith
Cover of the book Teach Yourself VISUALLY Adobe Dreamweaver CS6 by Jay R. Galbraith
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy