Tourism category: 1805 books

Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count! Why have we become a society that has learned to settle with mediocrity?...

A direct and informative Wordbook of Idiom and Slang which is directed at giving explanation to the meaning of and the correct usage of the Australian English language. There are some words used that may offend as they have converse meanings to other English Speaking countries; however, there...

As the event management field expands, there has been an emergence of a distinctive ‘events’ policy field of study and a need for more advanced texts that look at this subject with a multidisciplinary research and theoretical orientation. Events Policy: From Theory to Strategy is the first...

The movement of Asian citizens across continents now occurs on an unprecedented scale, with a surge in Asian tourists now visiting Europe, North America, Africa and Oceania. Tourists from China, Taiwan, India, Thailand, Malaysia, and to a lesser extent Korea and Japan are meeting the citizens of cultures...

Volunteers make important contributions across the spectrum of event settings, most visibly at high profile mega events such as the Olympic Games they are volunteers are lauded as ‘Games makers’, ’unsung heroes’ and the like. Less visibly volunteers are the heart and soul of community events...

As business becomes more environmentally conscious, new practices are emerging that help the food and hospitality sector operate sustainably. This book, the first of its kind, is a practical and affordable guide for restaurants, hotels, resorts, clubhouses, bed and breakfasts, tour operators, and...

This ethnographic study of a California English as a Second Language program explores how the gendered life experiences of immigrant adults shape their participation in both the English language classroom and the education of their children, within the contemporary sociohistorical context of Latin American immigration to the United States.

The UNLV Center for Gaming Research's Occasional Paper Series features papers on a variety of topics in gaming history, economics, and operations from scholars and members of the industry. This collection pulls together 17 papers originally published in the series, making them available in one book...

- Desarrollar el proceso de servicio de todo tipo de bebidas en barra y mesa, de acuerdo con las normas de servicio y los procedimientos de organización y control propios del bar-cafetería. - Definir características de los géneros necesarios para la preparación, presentación y servicio de bebidas...

International Hospitality Business: Management and Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality. This book is a compilation of the most current research in global operations. It examines new developments, new management co

Es curioso que en tiempos de crisis profunda como el que estamos viviendo, pocos se acuerden del turismo, que es uno de los grandes motores de la Economía. El turismo genera unos 500 millones de puestos de trabajo en todo el mundo, sin embargo pocos son los que estudian profesionalmente esta industria...

This very practical book guides museums on how to create the highest quality experience possible for their visitors. Creating an environment that supports visitor engagement with collections means examining every stage of the visit, from the initial impetus to go to a particular institution, to front-of-house...

A rambler's clearly written diary notes and photographs about the beautiful Village of Laruns (525 m. altitude 1425 population) nestling in the Valley D’Ossau, in the centre of the Pyrenees National Park, consisting of a research-based approach to discovering the importance of Laruns within its...

Major changes have occurred in the last few years in the methods of cutting and manufacturing outerwear. Light clothing companies are now manufacturing these heavy garments because of the development of fusible interlinings and new manufacturing techniques which have resulted in the deskilling of...