The Moments That Matter
Business & Finance, Industries & Professions, Hospitality, Tourism & Travel, Marketing & Sales, Customer Service
| Author: | Kristin Widun | ISBN: | 9781301341160 |
| Publisher: | Kristin Widun | Publication: | October 16, 2013 |
| Imprint: | Smashwords Edition | Language: | English |
| Author: | Kristin Widun |
| ISBN: | 9781301341160 |
| Publisher: | Kristin Widun |
| Publication: | October 16, 2013 |
| Imprint: | Smashwords Edition |
| Language: | English |
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count! Why have we become a society that has learned to settle with mediocrity? Have we just gotten tired of the fight? Customer service is more than just merely completing a job task, it is providing guests with those special moments that leave a lasting impact.
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count! Why have we become a society that has learned to settle with mediocrity? Have we just gotten tired of the fight? Customer service is more than just merely completing a job task, it is providing guests with those special moments that leave a lasting impact.
