Colin Shaw: 4 books
Happy Employees Make Happy Customers
How Build Great Employee Engagement to Create a Great Customer Experience
Language: English
Release Date: May 1, 2019
Happy Employees Make Happy Customers: How to build great employee engagement to create a great customer experience By Colin Shaw Colin Shaw's new eBook, Happy Employees Make Happy Customers, explores the relationship between your employee engagement and your customer experience. Shaw is the founder...
Unlocking the Hidden Customer Experience
Short Stories of Remarkable Practices That Ensure Success
Language: English
Release Date: January 5, 2015
Colin Shaw’s new eBook, “Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success” explores both the philosophy behind great Customer Experience and the best (and worst) real-world examples of them. As the founder and CEO of Beyond Philosophy and author...
The Intuitive Customer
7 Imperatives For Moving Your Customer Experience to the Next Level
Language: English
Release Date: August 20, 2016
Building on the work of Daniel Kahneman (Thinking Fast and Slow), Dan Ariely (Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.
by Becky Heaver, Michael Barton, Andrew Smith
Language: English
Release Date: January 19, 2017
Language: English
Release Date: January 19, 2017
In this rich and diverse collection, 28 writers describe what positive experiences they have had as an autistic person, and show how the most unexpected subject areas can be a source of the positive. They demonstrate that individuals can, and do, experience life in positive ways, sometimes in the...