Donnovan Simon: 2 books
Social Media Equals Social Customer
Managing Customer Experience in the Age of Social Media
Language: English
Release Date: August 22, 2013
Its hard to believe that just ten years ago, few people had even heard of social media. Today its a critical part of doing businessand yet many companies still dont realize the power of connecting with people online. To get the most out of these relationships, its important to develop strategies that...
The Way You Make Me Feel
20 Lessons in Customer Service
Language: English
Release Date: March 31, 2011
Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday situations. It captures that fact that often...