The Way You Make Me Feel

20 Lessons in Customer Service

Business & Finance, Management & Leadership, Management
Cover of the book The Way You Make Me Feel by Donnovan Simon, iUniverse
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Author: Donnovan Simon ISBN: 9781462002542
Publisher: iUniverse Publication: March 31, 2011
Imprint: iUniverse Language: English
Author: Donnovan Simon
ISBN: 9781462002542
Publisher: iUniverse
Publication: March 31, 2011
Imprint: iUniverse
Language: English

Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday situations. It captures that fact that often there is a lack of alignment between what the provider of the service and the receiver of the service consider to be excellent. Prescriptions accompany each scenario to provide managers with ideas on how to improve the service offerings based on the lessons learned.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Customers are thrilled by service which makes them feel important, if only for the moment. The Way You Make Me Feel is a collection of interactions which focus on the varying emotions that come into play as people provided and received service in everyday situations. It captures that fact that often there is a lack of alignment between what the provider of the service and the receiver of the service consider to be excellent. Prescriptions accompany each scenario to provide managers with ideas on how to improve the service offerings based on the lessons learned.

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