Henk Akkermans: 1 book
Service Operations Dynamics
Managing in an Age of Digitization, Disruption and Discontent
Language: English
Release Date: April 24, 2018
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms...
