Service Operations Dynamics
Managing in an Age of Digitization, Disruption and Discontent
Business & Finance, Management & Leadership, Production & Operations Management, Industries & Professions, Information Management
| Author: | Henk Akkermans | ISBN: | 9783319720173 |
| Publisher: | Springer International Publishing | Publication: | April 24, 2018 |
| Imprint: | Palgrave Pivot | Language: | English |
| Author: | Henk Akkermans |
| ISBN: | 9783319720173 |
| Publisher: | Springer International Publishing |
| Publication: | April 24, 2018 |
| Imprint: | Palgrave Pivot |
| Language: | English |
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
