Ted Gaughan: 1 book

Book cover of The Definitive Guide to IT Service Metrics
by Kurt McWhirter, Ted Gaughan, PMP
Language: English
Release Date: August 30, 2012

Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy