The Definitive Guide to IT Service Metrics

Nonfiction, Computers, General Computing
Cover of the book The Definitive Guide to IT Service Metrics by Kurt McWhirter, Ted Gaughan, PMP, CPDE, ITIL Expert, IT Governance Ltd
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Author: Kurt McWhirter, Ted Gaughan, PMP, CPDE, ITIL Expert ISBN: 9781849284073
Publisher: IT Governance Ltd Publication: August 30, 2012
Imprint: IT Governance Publishing Language: English
Author: Kurt McWhirter, Ted Gaughan, PMP, CPDE, ITIL Expert
ISBN: 9781849284073
Publisher: IT Governance Ltd
Publication: August 30, 2012
Imprint: IT Governance Publishing
Language: English

Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.

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