Sage Publications Inc imprint: 1562 books

Service Quality

New Directions in Theory and Practice

by
Language: English
Release Date: November 15, 1993

In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the...
by Tracesea H. Slater, Alan J. Bucknam, E. Alana James
Language: English
Release Date: October 7, 2011

**Action Research for Business, Nonprofit, and Public Administration **covers the background, process, and tools needed to introduce and guide you through to a successful action research (AR) project. Included are how to successfully initiate, plan, and complete AR within all types of organizations...

Community-Based Qualitative Research

Approaches for Education and the Social Sciences

by Laura Ruth Johnson
Language: English
Release Date: March 18, 2016

Community-Based Qualitative Research: Approaches for Education and the Social Sciences by Laura Ruth Johnson is a practical text that integrates theoretical perspectives with guidelines for designing and implementing community-based qualitative research projects. Coverage of participatory research...

Management Fundamentals

Concepts, Applications, and Skill Development

by Professor Robert N. Lussier
Language: English
Release Date: November 27, 2017

Praised as the greatest source of quality and quantity of application and skill development experiential learning! Packed with experiential exercises, self-assessments, and group activities, the Eighth Edition of Management Fundamentals helps students develop essential management skills they...

Managerial Communication

Strategies and Applications

by Geraldine E. Hynes, Jennifer R. Veltsos
Language: English
Release Date: January 20, 2018

A Practical, Strategic Approach to Managerial Communication Managerial Communication: Strategies and Applications focuses on communication skills and strategies that managers need to be successful in today’s workplace. Known for its holistic overview of communication, solid research base,...

The Communication Age

Connecting and Engaging

by Dr. Autumn Edwards, Dr. Chad C. Edwards, Dr. Shawn T. Wahl
Language: English
Release Date: November 27, 2018

When should you send a text message, and when is it more appropriate to talk face-to-face? What is the best way to prepare for a job interview that will be conducted over video? How should you modify your speech if it will be recorded and posted online?  **The Communication Age: Connecting and Engaging...
by
Language: English
Release Date: March 30, 1999

This book provides encouragement and strategies for researchers who routinely address research questions using data from small samples. Chapters cover such topics as: using multiple imputation software with small sets; computing and combining effect sizes; bootstrap hypothesis testing; application...

The Market Research Toolbox

A Concise Guide for Beginners

by Professor Edward F. (Francis) McQuarrie
Language: English
Release Date: April 1, 2015

Understanding marketing research to make better business decisions   An ideal resource for busy managers and professionals seeking to build and expand their marketing research skills, The Market Research Toolbox, Fourth Edition describes how to use market research to make strategic...

Ordinal Item Response Theory

Mokken Scale Analysis

by Wijbrandt H van Schuur
Language: English
Release Date: May 4, 2011

Measurement in the social sciences often refers to standardized answers to close-ended questions, in which answers are analyzed as if they were measurements on an interval scale. This volume presents a measurement model that maintains the ordinal aspects of the data in order to establish how well...

The Tao of Research

A Path to Validity

by Dr. Dana K. Keller, Mary Lou Casadevall-Keller
Language: English
Release Date: April 29, 2009

Dana K. Keller and Mary Lou Casadevall-Keller provide readers with a highly accessible introduction to the fundamental concepts of research methods in The Tao of Research: A Path to Validity. This brief, engaging book approaches the topic of research through an exploration of the issues that threaten...
by David S. Derezotes
Language: English
Release Date: April 11, 2013

Transforming Historical Trauma, by David S. Derezotes, helps readers understand the causes and treatment of historical trauma at an individual, group, and community level and demonstrates how a participatory, strengths-based approach can work effectively in its treatment. The first to offer a combination...
by Professor Wayne F. Cascio, Herman Aguinis
Language: English
Release Date: June 7, 2018

In Applied Psychology in Talent Management, world-renowned authors Wayne F. Cascio and Herman Aguinis provide the most comprehensive, future-oriented overview of psychological theories and how they impact people decisions in today’s ever-changing workplace. Taking a rigorous, evidence-based approach,...

Career Management & Work-Life Integration

Using Self-Assessment to Navigate Contemporary Careers

by Brad Harrington, Douglas T. Hall
Language: English
Release Date: May 16, 2007

Career Management & Work/Life Integration: Using Self-Assessment to Navigate Contemporary Careers is a comprehensive, easy-to-follow guide to managing contemporary careers. Although grounded in theory, the book also provides an extensive set of exercises and activities that can guide career management...

Focus Groups

A Practical Guide for Applied Research

by Professor Richard A. Krueger, Dr. Mary Anne Casey
Language: English
Release Date: July 22, 2014

This updated edition of Focus Groups: A Practical Guide for Applied Research walks readers step by step through the “how-tos” of conducting focus group research. Using an engaging, straightforward writing style, authors Richard A. Krueger and Mary Anne Casey draw on their many years of hands-on...
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