Achieve End-to-End Customer Engagement in a Multichannel World
by
Martin Newman, Malcolm McDonald
Language: English
Release Date: August 3, 2018
Virtually all consumer-facing businesses talk about putting the customer first, but in reality, few deliver on this as effectively as they could. 100 Practical Ways to Improve Customer Experience walks readers through a wealth of practical tips, tools, guidelines and frameworks, for implementing customer-focused...