Customer-Centric Service in a Nutshell
by
Ken Welsh
Language: English
Release Date: March 31, 2015
Customer with a Capital C provides a unique insight into the workings of one of North Americas foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.coms voice coach, helping distil the vision of the companys CEO, Mike Faith, into...