Call Center Agent Series

Customer Service Training Series

Business & Finance, Business Reference, Business Etiquette, Marketing & Sales, Consumer Behaviour, Business Communication
Cover of the book Call Center Agent Series by Kimberly Peters, Kimberly Peters
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Author: Kimberly Peters ISBN: 9781516373291
Publisher: Kimberly Peters Publication: July 21, 2015
Imprint: Language: English
Author: Kimberly Peters
ISBN: 9781516373291
Publisher: Kimberly Peters
Publication: July 21, 2015
Imprint:
Language: English

Call Center Agents are a critical part of many companies operations and customer service departments. But agent rarelyget the training they need to understand how call centers work and what their purpose is.

They also don't understand what is expected of them and how their performance will be monitored and assessed.

Our Call Center Training Manuals will prepare new agents for their future and will also give existing agents a new perspective on their current position.

Learn call center structure, terminology and what the responsibilities are for call center agents. This book will help prepare anyone to be the very best Call Center Agent they can be!

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Call Center Agents are a critical part of many companies operations and customer service departments. But agent rarelyget the training they need to understand how call centers work and what their purpose is.

They also don't understand what is expected of them and how their performance will be monitored and assessed.

Our Call Center Training Manuals will prepare new agents for their future and will also give existing agents a new perspective on their current position.

Learn call center structure, terminology and what the responsibilities are for call center agents. This book will help prepare anyone to be the very best Call Center Agent they can be!

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