Creating Service Superstars
A business owner's guide to building team member's confidence, initiative and commitment - to create memorable customer experiences
Business & Finance, Marketing & Sales, Customer Service, Human Resources & Personnel Management, Training, Management & Leadership, Management
| Author: | Caroline Cooper | ISBN: | 9780995618312 |
| Publisher: | Zeal Coaching Ltd | Publication: | January 1, 2017 |
| Imprint: | Naturally Loyal Publications | Language: | English |
| Author: | Caroline Cooper |
| ISBN: | 9780995618312 |
| Publisher: | Zeal Coaching Ltd |
| Publication: | January 1, 2017 |
| Imprint: | Naturally Loyal Publications |
| Language: | English |
Fact #1
Outstanding service tempts customers to:
- Spend more
- Come back more
- Be confident in referring your business to others
Fact #2
Your employees are the key drivers of your customers’ experience.
In this book Caroline guides you through the stages to developing a true service culture and creating your own Service Superstars.
“It’s the experience you create for customers that gets remembered”
Getting your brand’s customer experience right can be the number one way to differentiate your business from your competition.
Don’t leave it to chance!
Fact #1
Outstanding service tempts customers to:
- Spend more
- Come back more
- Be confident in referring your business to others
Fact #2
Your employees are the key drivers of your customers’ experience.
In this book Caroline guides you through the stages to developing a true service culture and creating your own Service Superstars.
“It’s the experience you create for customers that gets remembered”
Getting your brand’s customer experience right can be the number one way to differentiate your business from your competition.
Don’t leave it to chance!
