Customer Obsessed

A Whole Company Approach to Delivering Exceptional Customer Experiences

Business & Finance
Cover of the book Customer Obsessed by Eric Berridge, Wiley
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Eric Berridge ISBN: 9781119326069
Publisher: Wiley Publication: September 13, 2016
Imprint: Wiley Language: English
Author: Eric Berridge
ISBN: 9781119326069
Publisher: Wiley
Publication: September 13, 2016
Imprint: Wiley
Language: English

Optimize the customer experience via the cloud to gain a powerful competitive advantage

Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud.

What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology.

  • Learn the keys to competitive advantage in the digital era
  • Gain insight into each element that affects customer experience
  • Harness the power of the cloud to achieve customer success
  • Follow a prescriptive framework for optimizing customer experience

We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Optimize the customer experience via the cloud to gain a powerful competitive advantage

Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud.

What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology.

We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.

More books from Wiley

Cover of the book Maximizing the Value of Consulting by Eric Berridge
Cover of the book Molecular Modeling of Geochemical Reactions by Eric Berridge
Cover of the book Salmon Lice by Eric Berridge
Cover of the book Exploring Disability by Eric Berridge
Cover of the book Weed Anatomy by Eric Berridge
Cover of the book Handbook of Renewable Materials for Coloration and Finishing by Eric Berridge
Cover of the book Getting Started as a Commercial Mortgage Broker by Eric Berridge
Cover of the book Memory and the Computational Brain by Eric Berridge
Cover of the book The Interior Design Productivity Toolbox by Eric Berridge
Cover of the book The Power of Collaborative Solutions by Eric Berridge
Cover of the book Become a Franchise Owner! by Eric Berridge
Cover of the book Handbook of Vegetables and Vegetable Processing by Eric Berridge
Cover of the book 35 Seasons of U.S. Antarctic Meteorites (1976-2010) by Eric Berridge
Cover of the book Patient and Public Involvement Toolkit by Eric Berridge
Cover of the book The Respiratory System at a Glance by Eric Berridge
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy