Dealing With Difficult People

Business & Finance, Career Planning & Job Hunting, Careers, Management & Leadership, Leadership
Cover of the book Dealing With Difficult People by Rhonda Scharf, Rhonda Scharf
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Author: Rhonda Scharf ISBN: 9781311593481
Publisher: Rhonda Scharf Publication: March 10, 2014
Imprint: Smashwords Edition Language: English
Author: Rhonda Scharf
ISBN: 9781311593481
Publisher: Rhonda Scharf
Publication: March 10, 2014
Imprint: Smashwords Edition
Language: English

Whether you have to handle a customer who shouts at you for doing your job, or a team member who takes credit for your ideas, this book will show you ways to stop falling victim to those difficult people who make life miserable for the rest of us.

Rhonda Scharf is a professional speaker, trainer and author who (sadly) has quite a bit of experience dealing with difficult people. She shares her experience, skills and techniques in a real-life way that is immediately applicable for all.

This book isn’t about theory; it’s about straightforward solutions that will work for you now! Rhonda has been teaching workshops on Dealing with Difficult People and Confrontation Skills to companies worldwide since 1993.

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Whether you have to handle a customer who shouts at you for doing your job, or a team member who takes credit for your ideas, this book will show you ways to stop falling victim to those difficult people who make life miserable for the rest of us.

Rhonda Scharf is a professional speaker, trainer and author who (sadly) has quite a bit of experience dealing with difficult people. She shares her experience, skills and techniques in a real-life way that is immediately applicable for all.

This book isn’t about theory; it’s about straightforward solutions that will work for you now! Rhonda has been teaching workshops on Dealing with Difficult People and Confrontation Skills to companies worldwide since 1993.

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