Fast Lane

How to Accelerate Service Loyalty and Unlock Its Profit-Making Potential

Business & Finance, Industries & Professions, Industries
Cover of the book Fast Lane by Jim Roche, BookBaby
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Jim Roche ISBN: 9781543935820
Publisher: BookBaby Publication: May 16, 2018
Imprint: BookBaby Language: English
Author: Jim Roche
ISBN: 9781543935820
Publisher: BookBaby
Publication: May 16, 2018
Imprint: BookBaby
Language: English

Dealers aren't making as much profit from new and used vehicle sales as they used to. Variable margins and sales volumes are under growing pressure, and many dealers are looking to fixed operations for additional growth and profitability. Yet many dealers simply aren't ready or able to profitably and properly grow their service business. Many don't understand how much the expectations of today's service customers have changed. Reviewing dealer case studies and automotive research, Fast Lane: How to Accelerate Service Loyalty and Unlock Its Profit-Making helps dealers recognize retention problems and how to change their thinking and processes to better manage service customers and department. A world-class, technology-enabled experience is the cornerstone of loyalty-driven growth. Dealers must shed long-held beliefs and biases about how a service department should engage and serve customers, and how much technology is needed to optimally do the job today. Dealers must rethink what is a "good job" and consider new metrics measuring the effectiveness of their customer service experiences, people and processes. Inefficiency is the enemy. There are many common inefficiencies inherent in the conventional ways dealers manage service customers and their business. Current customer engagement, from the initial appointment to payment and beyond, often sets up confrontations rather than positive, loyalty-building moments. The right mindset, technology and tools can help dealers attack any long-standing inefficiencies and improve business. The train's leaving the station. Dealers are gaining a competitive advantage through the implementation of a technology-enabled, world-class experience in their service drive every day. Key dealer success stories serve as proof that there's a better, more profitable way of doing business.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Dealers aren't making as much profit from new and used vehicle sales as they used to. Variable margins and sales volumes are under growing pressure, and many dealers are looking to fixed operations for additional growth and profitability. Yet many dealers simply aren't ready or able to profitably and properly grow their service business. Many don't understand how much the expectations of today's service customers have changed. Reviewing dealer case studies and automotive research, Fast Lane: How to Accelerate Service Loyalty and Unlock Its Profit-Making helps dealers recognize retention problems and how to change their thinking and processes to better manage service customers and department. A world-class, technology-enabled experience is the cornerstone of loyalty-driven growth. Dealers must shed long-held beliefs and biases about how a service department should engage and serve customers, and how much technology is needed to optimally do the job today. Dealers must rethink what is a "good job" and consider new metrics measuring the effectiveness of their customer service experiences, people and processes. Inefficiency is the enemy. There are many common inefficiencies inherent in the conventional ways dealers manage service customers and their business. Current customer engagement, from the initial appointment to payment and beyond, often sets up confrontations rather than positive, loyalty-building moments. The right mindset, technology and tools can help dealers attack any long-standing inefficiencies and improve business. The train's leaving the station. Dealers are gaining a competitive advantage through the implementation of a technology-enabled, world-class experience in their service drive every day. Key dealer success stories serve as proof that there's a better, more profitable way of doing business.

More books from BookBaby

Cover of the book Broken News by Jim Roche
Cover of the book Eat With Your Hands: Vegetarian Tacos by Jim Roche
Cover of the book Beat Yesterday by Jim Roche
Cover of the book The Ultimate Guide to VA Loans by Jim Roche
Cover of the book Vegetarians for Dinner by Jim Roche
Cover of the book All Mellow On the Western Front by Jim Roche
Cover of the book Mind Duels by Jim Roche
Cover of the book Charlie Finds a Home by Jim Roche
Cover of the book The Hunting Submarine by Jim Roche
Cover of the book Tai Chi for Beginners and the 24 Forms by Jim Roche
Cover of the book Hiker's & Biker's Guide to Cook County, Illinois by Jim Roche
Cover of the book Thyroid SNP Data Pack by Jim Roche
Cover of the book How To Become A Sports Agent by Jim Roche
Cover of the book Alleviating Poverty/Advancing Prosperity by Jim Roche
Cover of the book The Warped Web by Jim Roche
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy