Great Customer Service on the Telephone
Business & Finance, Marketing & Sales, Customer Service, Management & Leadership, Management
| Author: | Kristin Anderson | ISBN: | 9780814415801 |
| Publisher: | AMACOM | Publication: | November 26, 1992 |
| Imprint: | AMACOM | Language: | English |
| Author: | Kristin Anderson |
| ISBN: | 9780814415801 |
| Publisher: | AMACOM |
| Publication: | November 26, 1992 |
| Imprint: | AMACOM |
| Language: | English |
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
