Helping the Difficult Library Patron

New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem

Nonfiction, Reference & Language, Language Arts, Library & Information Services
Cover of the book Helping the Difficult Library Patron by Linda S Katz, Taylor and Francis
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Linda S Katz ISBN: 9781317951803
Publisher: Taylor and Francis Publication: October 31, 2013
Imprint: Routledge Language: English
Author: Linda S Katz
ISBN: 9781317951803
Publisher: Taylor and Francis
Publication: October 31, 2013
Imprint: Routledge
Language: English

This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.

Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines:

  • the nature of the problem from historical and demographic perspectives
  • ways of dealing with the problem in academic and public libraries
  • competency-based training techniques that will empower your frontline staff
  • the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them
  • solutions from our colleagues
  • what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint!
  • effective ways to utilize community resources such as campus and local police
  • and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.

Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines:

More books from Taylor and Francis

Cover of the book Gendering the Memory of Work by Linda S Katz
Cover of the book Designing for Newspapers and Magazines by Linda S Katz
Cover of the book Perspectives on Change by Linda S Katz
Cover of the book Lawyers' Ethics by Linda S Katz
Cover of the book Walking Methodologies in a More-than-human World by Linda S Katz
Cover of the book Europe 1850-1914 by Linda S Katz
Cover of the book Experienced Cognition by Linda S Katz
Cover of the book Why Traditional Chinese Philosophy Still Matters by Linda S Katz
Cover of the book Latino History and Culture by Linda S Katz
Cover of the book Sexuality in Role-Playing Games by Linda S Katz
Cover of the book The Darkest Sides of Politics, II by Linda S Katz
Cover of the book The Emerging Markets and Higher Education by Linda S Katz
Cover of the book Poverty, Progress and Development by Linda S Katz
Cover of the book Language Processing in Spanish by Linda S Katz
Cover of the book Alternative Shakespeare Auditions for Men by Linda S Katz
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy