Implementing New Information Technology: Dealing with Management and Employee Rejection

Nonfiction, Social & Cultural Studies, Social Science, Sociology
Cover of the book Implementing New Information Technology: Dealing with Management and Employee Rejection by Roswitha Fürst, GRIN Publishing
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Roswitha Fürst ISBN: 9783638192897
Publisher: GRIN Publishing Publication: June 2, 2003
Imprint: GRIN Publishing Language: English
Author: Roswitha Fürst
ISBN: 9783638192897
Publisher: GRIN Publishing
Publication: June 2, 2003
Imprint: GRIN Publishing
Language: English

Seminar paper from the year 2002 in the subject Sociology - Work, Profession, Education, Organisation, grade: 1,0 (A), Nelson Mandela Metropolitan University (School of Social Science and Humanities), course: Sociology of work: Capita Selecta, 18 entries in the bibliography, language: English, abstract: [...] You are invading the entire organization, and people need to realize the impact it is going to have.' (Campbell 2000) Usually the decision to implement a new information technology in general and an ERP system in particular depends on the economical needs of being competitive. Therefore, different reasons play a part like a fast responsiveness on customer demands, high flexibility and optimising costs through more effective processes (Doppler/Lauterburg 1994 : 41-42). Unfortunately, new information technology causes a fundamental change in the workplace. Thus, organisational change is always a challenge and often causes a rejection on the part of employees and management side since 'people are resistant to change.' (Campbell 2000) But a technology implementation is only successful with the acceptance and the support of the individuals who have to work with it (Fisher/Wesolkowski 1999; Kakabadse/Kakabadse 2000 : 235; McNamara 1999). In total, companies have to take care of how they implement technology to receive the benefits of their information technology and have to assure the ability of the staff to use it (Fisher/Wesolkowski 1999). Consequently, a way to avoid resistance2 or at least to diminish rejection has to be found. This assignment focuses on follow question: How can an organisation deal management's and employee's rejection toward implementing new information technology? Answering this question, it requires meeting two aspects: Firstly, the rejections and the reasons for resistance need to be discovered. This is important to understand rejection. Derived from this understanding, the author secondly lists suggestions for dealing with work force rejection. Thus, the possibilities as well on the personal side as on the organisational one shall be discussed. 1 According to Koch (2002) ERP (Enterprise Resource Planning) tries to integrate all functions and departments across an organisation onto a single computer system, which can deliver all those various departments' specific needs. It combines the needs of finance people, human resources an in the warehouse through a single database. Other definitions can be found in Jung/Cunningham (2001 : 7-8). 2 Resistance of change means essentially an emotional blockade built up by individuals because they fear that their situation will deteriorate through this change (Steinmann/Schreyögg 1993 : 432).

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Seminar paper from the year 2002 in the subject Sociology - Work, Profession, Education, Organisation, grade: 1,0 (A), Nelson Mandela Metropolitan University (School of Social Science and Humanities), course: Sociology of work: Capita Selecta, 18 entries in the bibliography, language: English, abstract: [...] You are invading the entire organization, and people need to realize the impact it is going to have.' (Campbell 2000) Usually the decision to implement a new information technology in general and an ERP system in particular depends on the economical needs of being competitive. Therefore, different reasons play a part like a fast responsiveness on customer demands, high flexibility and optimising costs through more effective processes (Doppler/Lauterburg 1994 : 41-42). Unfortunately, new information technology causes a fundamental change in the workplace. Thus, organisational change is always a challenge and often causes a rejection on the part of employees and management side since 'people are resistant to change.' (Campbell 2000) But a technology implementation is only successful with the acceptance and the support of the individuals who have to work with it (Fisher/Wesolkowski 1999; Kakabadse/Kakabadse 2000 : 235; McNamara 1999). In total, companies have to take care of how they implement technology to receive the benefits of their information technology and have to assure the ability of the staff to use it (Fisher/Wesolkowski 1999). Consequently, a way to avoid resistance2 or at least to diminish rejection has to be found. This assignment focuses on follow question: How can an organisation deal management's and employee's rejection toward implementing new information technology? Answering this question, it requires meeting two aspects: Firstly, the rejections and the reasons for resistance need to be discovered. This is important to understand rejection. Derived from this understanding, the author secondly lists suggestions for dealing with work force rejection. Thus, the possibilities as well on the personal side as on the organisational one shall be discussed. 1 According to Koch (2002) ERP (Enterprise Resource Planning) tries to integrate all functions and departments across an organisation onto a single computer system, which can deliver all those various departments' specific needs. It combines the needs of finance people, human resources an in the warehouse through a single database. Other definitions can be found in Jung/Cunningham (2001 : 7-8). 2 Resistance of change means essentially an emotional blockade built up by individuals because they fear that their situation will deteriorate through this change (Steinmann/Schreyögg 1993 : 432).

More books from GRIN Publishing

Cover of the book Biological Invasions by Roswitha Fürst
Cover of the book Evaluation of the Fraunhofer Open Source IMS Core platform with special focus on the Call Session Control Function (CSCF) by Roswitha Fürst
Cover of the book Why did the first revolutionary governments in Mexico fail to survive by Roswitha Fürst
Cover of the book Mary Shelley's Frankenstein and the Gothic - exploring the individual psyche and operating as a form of social critique by Roswitha Fürst
Cover of the book Anti-Technological Ideas in Michael Crichton's 'Westworld' by Roswitha Fürst
Cover of the book Comparison of Harold Pinter's 'The Birthday Party' and 'The Homecoming' with a Special Focus on the Female Characters by Roswitha Fürst
Cover of the book Ernst & Young - The firm's market by Roswitha Fürst
Cover of the book Towards Customer Equity: should marketers shift focus from brand equity? by Roswitha Fürst
Cover of the book Georgian Polyphonic Music by Roswitha Fürst
Cover of the book South Africa. Problems of identification and the role of the English language by Roswitha Fürst
Cover of the book Applied Research Methods for Business and Management - Job Satisfaction by Roswitha Fürst
Cover of the book The 'Responsibility to Protect' - Time to put things back into perspective by Roswitha Fürst
Cover of the book Corporate Governance and Remuneration Systems by Roswitha Fürst
Cover of the book EC Consumer and Health Law in the Candidate Countries by Roswitha Fürst
Cover of the book Critical perspectives on Marx's approach to Social Classes in Society by Roswitha Fürst
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy