INTRODUCTION TO TELESALES

TELESALES

Business & Finance, Marketing & Sales, Telemarketing, Human Resources & Personnel Management, Skills, Sales & Selling
Cover of the book INTRODUCTION TO TELESALES by Aleksandra Popivoda, Wertmedia
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Author: Aleksandra Popivoda ISBN: 1230001683318
Publisher: Wertmedia Publication: May 18, 2017
Imprint: Language: English
Author: Aleksandra Popivoda
ISBN: 1230001683318
Publisher: Wertmedia
Publication: May 18, 2017
Imprint:
Language: English

During my 20 years long career, I had the chance to work on many managerial positions in various sales channels and customer service departments. For a long time I was responsible for the direct B2B sales. Being a person that is motivated by new challenges, at one point I decided to take the lead of a team working on telesales. This was a completely new sales method for me, which I new nothing about, and neither did my associates. At the very beginning, I came across a substantial challenge. Similarly to any other sale method, for telesales people are the most important. They are the ones that bring results.  In order to achieve that, it is necessary to teach them, and motivate them to work constantly on their professional development. The first and most  important step is to provide specialised telesales training to your telesales team. However, I soon found out that the companies working on developing and conducting sales trainings are focusing exclusively on direct sales, face to face.

This is the first book of a series that I am working on, in which I want to share my extensive experience with telesales agents, as well as their managers, so they can improve their skills and achieve higher results.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

During my 20 years long career, I had the chance to work on many managerial positions in various sales channels and customer service departments. For a long time I was responsible for the direct B2B sales. Being a person that is motivated by new challenges, at one point I decided to take the lead of a team working on telesales. This was a completely new sales method for me, which I new nothing about, and neither did my associates. At the very beginning, I came across a substantial challenge. Similarly to any other sale method, for telesales people are the most important. They are the ones that bring results.  In order to achieve that, it is necessary to teach them, and motivate them to work constantly on their professional development. The first and most  important step is to provide specialised telesales training to your telesales team. However, I soon found out that the companies working on developing and conducting sales trainings are focusing exclusively on direct sales, face to face.

This is the first book of a series that I am working on, in which I want to share my extensive experience with telesales agents, as well as their managers, so they can improve their skills and achieve higher results.

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