Living Service
How to deliver the service of the future today
Business & Finance, Marketing & Sales, Customer Service, Management & Leadership, Planning & Forecasting
| Author: | Marc Silvester, Mohi Ahmed | ISBN: | 9780273747260 |
| Publisher: | Pearson Education Limited | Publication: | December 27, 2012 |
| Imprint: | Financial Times/ Prentice Hall | Language: | English |
| Author: | Marc Silvester, Mohi Ahmed |
| ISBN: | 9780273747260 |
| Publisher: | Pearson Education Limited |
| Publication: | December 27, 2012 |
| Imprint: | Financial Times/ Prentice Hall |
| Language: | English |
Quality service is crucial in todays business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.
Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyotas lean production did for manufacturing industries.
Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.
Quality service is crucial in todays business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs.
Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyotas lean production did for manufacturing industries.
Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.
