Measuring the Performance of Public Services

Principles and Practice

Business & Finance, Human Resources & Personnel Management, Organizational Behavior
Cover of the book Measuring the Performance of Public Services by Michael Pidd, Cambridge University Press
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Michael Pidd ISBN: 9781139209618
Publisher: Cambridge University Press Publication: February 2, 2012
Imprint: Cambridge University Press Language: English
Author: Michael Pidd
ISBN: 9781139209618
Publisher: Cambridge University Press
Publication: February 2, 2012
Imprint: Cambridge University Press
Language: English

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing.

More books from Cambridge University Press

Cover of the book Combat and Morale in the North African Campaign by Michael Pidd
Cover of the book A Social History of England, 1500–1750 by Michael Pidd
Cover of the book The Right to Know and the Right Not to Know by Michael Pidd
Cover of the book International Trade in Sustainable Electricity by Michael Pidd
Cover of the book Printers without Borders by Michael Pidd
Cover of the book Principles of Digital Communication by Michael Pidd
Cover of the book The Cambridge Companion to Saul Bellow by Michael Pidd
Cover of the book Foundations of Dynamic Economic Analysis by Michael Pidd
Cover of the book The Price of a Vote in the Middle East by Michael Pidd
Cover of the book The Cambridge Companion to Utilitarianism by Michael Pidd
Cover of the book The Cambridge Companion to Sylvia Plath by Michael Pidd
Cover of the book Judicial Acts and Investment Treaty Arbitration by Michael Pidd
Cover of the book The Apocalypse in the Early Middle Ages by Michael Pidd
Cover of the book Personification and the Feminine in Roman Philosophy by Michael Pidd
Cover of the book The Decline of the Traditional Pension by Michael Pidd
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy