Pay Attention!

How to Listen, Respond, and Profit from Customer Feedback

Business & Finance, Career Planning & Job Hunting, Small Business
Cover of the book Pay Attention! by Ann Thomas, Jill Applegate, Wiley
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Author: Ann Thomas, Jill Applegate ISBN: 9780470627426
Publisher: Wiley Publication: April 15, 2010
Imprint: Wiley Language: English
Author: Ann Thomas, Jill Applegate
ISBN: 9780470627426
Publisher: Wiley
Publication: April 15, 2010
Imprint: Wiley
Language: English

Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.

Pay Attention! paves the way. Your company wins when you:

  • Understand Customer Expectations
  • Embrace and implement The RATER Factors
  • Define who you are and what you offer
  • Become E.T.D.B.W. (Easy To Do Business With)
  • Connect with your audience in all mediums
  • React appropriately and respond immediately to customer feedback
  • Recover sincerely when things go wrong

All you need is to Pay Attention!

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Make customer feedback work for your business.

Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.

Pay Attention! paves the way. Your company wins when you:

All you need is to Pay Attention!

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