Quality Services and Experiences in Hospitality and Tourism

Business & Finance, Industries & Professions, Hospitality, Tourism & Travel, Industries
Cover of the book Quality Services and Experiences in Hospitality and Tourism by , Emerald Publishing Limited
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781787569652
Publisher: Emerald Publishing Limited Publication: October 19, 2018
Imprint: Emerald Publishing Limited Language: English
Author:
ISBN: 9781787569652
Publisher: Emerald Publishing Limited
Publication: October 19, 2018
Imprint: Emerald Publishing Limited
Language: English

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them.  

The book continues the series’ tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism.  

The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them.  

The book continues the series’ tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism.  

The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula.

More books from Emerald Publishing Limited

Cover of the book Getting Things Done by
Cover of the book Organizational Learning Approach to Process Innovations by
Cover of the book Youth Engagement by
Cover of the book Emotions and Leadership by
Cover of the book Performance Measurement and Management Control by
Cover of the book Research on Professional Responsibility and Ethics in Accounting by
Cover of the book Global and Culturally Diverse Leaders and Leadership by
Cover of the book Ethics in the Global South by
Cover of the book Symbolic Interaction and New Social Media by
Cover of the book Studies in Law, Politics and Society by
Cover of the book Exploring Australian National Identity by
Cover of the book Misbehavior Online in Higher Education by
Cover of the book The Broad Autism Phenotype by
Cover of the book Cost Engineering and Pricing in Autonomous Manufacturing Systems by
Cover of the book Refugees in Higher Education by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy