Social Media for Government Services

Nonfiction, Computers, Database Management, Data Processing, Social & Cultural Studies, Social Science
Cover of the book Social Media for Government Services by , Springer International Publishing
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Author: ISBN: 9783319272375
Publisher: Springer International Publishing Publication: December 31, 2015
Imprint: Springer Language: English
Author:
ISBN: 9783319272375
Publisher: Springer International Publishing
Publication: December 31, 2015
Imprint: Springer
Language: English

This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as:  benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies. The book also highlights the range of uses and applications of social media in the government domain, at both local and federal levels. As such, it offers a valuable resource for a broad readership including academic researchers, practitioners in the IT industry, developers, and government policy- and decision-makers.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as:  benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies. The book also highlights the range of uses and applications of social media in the government domain, at both local and federal levels. As such, it offers a valuable resource for a broad readership including academic researchers, practitioners in the IT industry, developers, and government policy- and decision-makers.

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