The Robert Donato Approach to Enhancing Customer Service and Cultivating Relationships

Business & Finance, Marketing & Sales, Customer Service, Sales & Selling, Management & Leadership, Management
Cover of the book The Robert Donato Approach to Enhancing Customer Service and Cultivating Relationships by Robert Donato, Robert Donato
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Author: Robert Donato ISBN: 9781301504459
Publisher: Robert Donato Publication: August 5, 2013
Imprint: Smashwords Edition Language: English
Author: Robert Donato
ISBN: 9781301504459
Publisher: Robert Donato
Publication: August 5, 2013
Imprint: Smashwords Edition
Language: English

This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Robert cites a number of studies that confirm the positive benefits of delivering a quality experience to clients. The course focuses on what Robert calls “the Big -8” strategies for winning over clients. Robert's strategies are bolstered by ties to quotes of public figures and professionals, educators, authors, as well as terms coined by fortune 500 companies. Because the goal of the course is to explain to readers the value of cultivating relationships, it is especially beneficial for anyone who has direct customer contact or who frequently works with clients.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

This course provides a comprehensive understanding of the Art of enhanced customer service and relationship building; what it affects, and the benefits of becoming a master relationship manager. Robert cites a number of studies that confirm the positive benefits of delivering a quality experience to clients. The course focuses on what Robert calls “the Big -8” strategies for winning over clients. Robert's strategies are bolstered by ties to quotes of public figures and professionals, educators, authors, as well as terms coined by fortune 500 companies. Because the goal of the course is to explain to readers the value of cultivating relationships, it is especially beneficial for anyone who has direct customer contact or who frequently works with clients.

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