The Rules of Tech Support

Nonfiction, Computers, Computer Hardware, Personal Computers, General Computing, Skills
Cover of the book The Rules of Tech Support by Eduardo Soliz, Eduardo Soliz
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Author: Eduardo Soliz ISBN: 9780985772000
Publisher: Eduardo Soliz Publication: February 15, 2012
Imprint: Language: English
Author: Eduardo Soliz
ISBN: 9780985772000
Publisher: Eduardo Soliz
Publication: February 15, 2012
Imprint:
Language: English

There is more to fixing computers than just "fixing the computers." Technical support people also need to know how to deal with the people sitting behind them, because behind nearly every broken computer is the person who probably broke it.

"The Rules of Tech Support" is a humorous look at how techies deal with their clients in the name of Getting Things Done. Author Eduardo Soliz draws on over ten years of Information Technology experience to bring you a small peek inside the heads of the men and women who keep our wired world running.

Do you know the rules?

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

There is more to fixing computers than just "fixing the computers." Technical support people also need to know how to deal with the people sitting behind them, because behind nearly every broken computer is the person who probably broke it.

"The Rules of Tech Support" is a humorous look at how techies deal with their clients in the name of Getting Things Done. Author Eduardo Soliz draws on over ten years of Information Technology experience to bring you a small peek inside the heads of the men and women who keep our wired world running.

Do you know the rules?

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