The SAGE Encyclopedia of Quality and the Service Economy

Business & Finance, Management & Leadership, Production & Operations Management, Business Reference
Cover of the book The SAGE Encyclopedia of Quality and the Service Economy by , SAGE Publications
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: ISBN: 9781506315058
Publisher: SAGE Publications Publication: May 29, 2015
Imprint: SAGE Publications, Inc Language: English
Author:
ISBN: 9781506315058
Publisher: SAGE Publications
Publication: May 29, 2015
Imprint: SAGE Publications, Inc
Language: English

Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as:  What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Society, globally, has entered into what might be called the “service economy.” Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. “Quality management” has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as:  What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.

More books from SAGE Publications

Cover of the book Brain & Behavior by
Cover of the book Criminology by
Cover of the book A Mathematical Primer for Social Statistics by
Cover of the book Consumer Culture and Postmodernism by
Cover of the book Making School a Game Worth Playing by
Cover of the book Data Visualization & Presentation With Microsoft Office by
Cover of the book Discourses on Aging and Dying by
Cover of the book The Problem-Centred Interview by
Cover of the book Supporting Effective Learning by
Cover of the book Creating Paths of Change by
Cover of the book Evaluability Assessment by
Cover of the book Gender Communication Theories and Analyses by
Cover of the book Dictionary of Existential Psychotherapy and Counselling by
Cover of the book Law and Youth Work by
Cover of the book International HRM by
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy