Add Value or Stay Home

Business & Finance, Marketing & Sales, Customer Service, Business Reference, Management & Leadership, Management
Cover of the book Add Value or Stay Home by Howard E. Hyden, Center for Customer Focus
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Author: Howard E. Hyden ISBN: 9780692683989
Publisher: Center for Customer Focus Publication: March 18, 2016
Imprint: Center for Customer Focus Language: English
Author: Howard E. Hyden
ISBN: 9780692683989
Publisher: Center for Customer Focus
Publication: March 18, 2016
Imprint: Center for Customer Focus
Language: English

"Outside-In" is a way of thinking. It's not customer service! It's looking at every facet of your business and asking: How does this add value for the customer, from the customer's point of view? Knowing what your customers really want because of the WAY you ask them. Learning how to keep more of your current customers, close more proposals and gain new ones is just the tip of the iceberg when looking at your business from the "Outside-In!" This book will change, forever, how you look at your business."

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"Outside-In" is a way of thinking. It's not customer service! It's looking at every facet of your business and asking: How does this add value for the customer, from the customer's point of view? Knowing what your customers really want because of the WAY you ask them. Learning how to keep more of your current customers, close more proposals and gain new ones is just the tip of the iceberg when looking at your business from the "Outside-In!" This book will change, forever, how you look at your business."

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