Business and Service Telephone Conversations

An Investigation of British English, German and Italian Encounters

Nonfiction, Reference & Language, Language Arts, Communication, Linguistics
Cover of the book Business and Service Telephone Conversations by Cecilia Varcasia, Palgrave Macmillan UK
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Author: Cecilia Varcasia ISBN: 9781137286185
Publisher: Palgrave Macmillan UK Publication: October 16, 2013
Imprint: Palgrave Macmillan Language: English
Author: Cecilia Varcasia
ISBN: 9781137286185
Publisher: Palgrave Macmillan UK
Publication: October 16, 2013
Imprint: Palgrave Macmillan
Language: English

This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.

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This book considers the sequential deployment of the receiver's response to the caller's request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.

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