Customer Service Course: Necessary Skills For Effective Customer Service

Business & Finance, Marketing & Sales, Customer Service, Sales & Selling, Management & Leadership, Management
Cover of the book Customer Service Course: Necessary Skills For Effective Customer Service by Online Trainees, Online Trainees
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Author: Online Trainees ISBN: 9781476072913
Publisher: Online Trainees Publication: May 4, 2012
Imprint: Smashwords Edition Language: English
Author: Online Trainees
ISBN: 9781476072913
Publisher: Online Trainees
Publication: May 4, 2012
Imprint: Smashwords Edition
Language: English

The main focus of this course is to provide the necessary skills for effective customer service.

The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.

Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements.

Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business.

Subjects covered in this course include

Effective Communication
Telephone Skills
Listening Skills
Dealing with Clients

The Main Purpose Of Staff Training

Effective Communication
Listening Skills
Customer Loyalty

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

The main focus of this course is to provide the necessary skills for effective customer service.

The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.

Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements.

Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business.

Subjects covered in this course include

Effective Communication
Telephone Skills
Listening Skills
Dealing with Clients

The Main Purpose Of Staff Training

Effective Communication
Listening Skills
Customer Loyalty

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