Dealing With Difficult People

Nonfiction, Family & Relationships, Relationships, Interpersonal Relationships, Business & Finance, Management & Leadership, Management, Human Resources & Personnel Management
Cover of the book Dealing With Difficult People by Roy Lilley, Kogan Page
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Roy Lilley ISBN: 9780749451752
Publisher: Kogan Page Publication: August 28, 2006
Imprint: Language: English
Author: Roy Lilley
ISBN: 9780749451752
Publisher: Kogan Page
Publication: August 28, 2006
Imprint:
Language: English
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public.

More books from Kogan Page

Cover of the book You Can Do It Too: The 20 Essential Things Every Budding Entrepreneur by Roy Lilley
Cover of the book Persuasive Copywriting by Roy Lilley
Cover of the book Lowe's Transport Manager's and Operator's Handbook 2019 by Roy Lilley
Cover of the book Armstrong's Essential Human Resource Management Practice by Roy Lilley
Cover of the book The Responsible Leader by Roy Lilley
Cover of the book Learn to Drive in 10 Easy Stages by Roy Lilley
Cover of the book Ultimate Job Search by Roy Lilley
Cover of the book Strategic Decision Making by Roy Lilley
Cover of the book Studying Human Resource Management by Roy Lilley
Cover of the book Stickier Marketing by Roy Lilley
Cover of the book The Lean Supply Chain by Roy Lilley
Cover of the book You.com by Roy Lilley
Cover of the book Understanding NLP: Strategies for Better Workplace Communication.. Without the Jargon by Roy Lilley
Cover of the book Communicate to Inspire by Roy Lilley
Cover of the book Managing Organizational Change by Roy Lilley
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy