Design for Six Sigma for Service
Nonfiction, Science & Nature, Technology, Quality Control, Business & Finance, Management & Leadership, Decision Making & Problem Solving, Engineering
| Author: | Kai Yang | ISBN: | 9780071501460 |
| Publisher: | McGraw-Hill Education | Publication: | June 21, 2005 |
| Imprint: | McGraw-Hill Education | Language: | English |
| Author: | Kai Yang |
| ISBN: | 9780071501460 |
| Publisher: | McGraw-Hill Education |
| Publication: | June 21, 2005 |
| Imprint: | McGraw-Hill Education |
| Language: | English |
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
