Enhanced Customer Satisfaction

Nonfiction, Reference & Language, Study Aids, Graduate & Professional, Vocational, Business & Finance, Business Reference, Business Communication, Management & Leadership
Cover of the book Enhanced Customer Satisfaction by Lucille Orr, John Rich, ONE ZERO SEVEN
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Author: Lucille Orr, John Rich ISBN: 9780987159878
Publisher: ONE ZERO SEVEN Publication: March 12, 2012
Imprint: ONE ZERO SEVEN Language: English
Author: Lucille Orr, John Rich
ISBN: 9780987159878
Publisher: ONE ZERO SEVEN
Publication: March 12, 2012
Imprint: ONE ZERO SEVEN
Language: English
John Rich and Lucille Orr are the best-selling authors of "Networking Games – Making Profitable Connections". Jointly they have more than 60 years experience in Sales, Customer Service and Networking in Business.

Their advice is shared with you under the following Chapter headings;
EYE CONTACT, SMILE, BE CALM, HAVE FUN, RELAX, BE COMFORTABLE, LEAVE YOUR PROBLEMS AT HOME, BE IN CONTROL, ASK QUESTIONS - WAIT FOR ANSWERS, MAKE FRIENDS, BE HONEST, COMPLIMENT THEM, REMEMBER THEM, ENGAGE IN THEIR LIVES AND PROJECTS, INTRODUCE YOURSELF AND OTHERS AROUND YOU, GIVE, BE GENEROUS, GO THE EXTRA MILE, HELP AND ASSIST, KNOW WHEN TO JOKE, KNOW WHAT TO SAY AND HOW TO SAY IT, DON'T GET ANGRY WITH CUSTOMERS, BE AN EXPERT IN YOUR FIELD, ACT LIKE YOU OWN THE BUSINESS, NETWORK WITH YOUR CUSTOMERS, BUILD A GOOD RELATIONSHIP WITH YOUR SUPPLIERS, INSTORE PRODUCT LOCATION GUIDE.

Once you have read this book you will know exactly how to gain new business, keep your existing clients happy and have them referring new customers to you on a regular basis.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
John Rich and Lucille Orr are the best-selling authors of "Networking Games – Making Profitable Connections". Jointly they have more than 60 years experience in Sales, Customer Service and Networking in Business.

Their advice is shared with you under the following Chapter headings;
EYE CONTACT, SMILE, BE CALM, HAVE FUN, RELAX, BE COMFORTABLE, LEAVE YOUR PROBLEMS AT HOME, BE IN CONTROL, ASK QUESTIONS - WAIT FOR ANSWERS, MAKE FRIENDS, BE HONEST, COMPLIMENT THEM, REMEMBER THEM, ENGAGE IN THEIR LIVES AND PROJECTS, INTRODUCE YOURSELF AND OTHERS AROUND YOU, GIVE, BE GENEROUS, GO THE EXTRA MILE, HELP AND ASSIST, KNOW WHEN TO JOKE, KNOW WHAT TO SAY AND HOW TO SAY IT, DON'T GET ANGRY WITH CUSTOMERS, BE AN EXPERT IN YOUR FIELD, ACT LIKE YOU OWN THE BUSINESS, NETWORK WITH YOUR CUSTOMERS, BUILD A GOOD RELATIONSHIP WITH YOUR SUPPLIERS, INSTORE PRODUCT LOCATION GUIDE.

Once you have read this book you will know exactly how to gain new business, keep your existing clients happy and have them referring new customers to you on a regular basis.

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