Listen and Be Listened To: Get Inside the Customers Mind

Business & Finance, Management & Leadership, Management
Cover of the book Listen and Be Listened To: Get Inside the Customers Mind by Catherine Mattiske, AudioInk
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Author: Catherine Mattiske ISBN: 9781921547478
Publisher: AudioInk Publication: July 19, 2012
Imprint: AudioInk Language: English
Author: Catherine Mattiske
ISBN: 9781921547478
Publisher: AudioInk
Publication: July 19, 2012
Imprint: AudioInk
Language: English

Each of us has a unique view of the world and a personal style based on our values, beliefs, attitudes and behaviors. Our style affects how we perceive information, communicate with others, and act. It also influences the way we listen and how others listen to us. Information that conflicts with our ideas and beliefs may simply be tuned out. Similarly when we expect to hear certain things, we often only pay attention to what interests us. Our perception about a person, situation or subject influences our reception of the information, and how much attention we choose to pay. Listening is naturally a very selective and subjective experience. The art of active listening is something that takes time and effort, however is critical to building and maintaining effective working relationships.This Learning Short-take combines self-study with workplace activities to provide you with the key skills and techniques of effective listening. You will learn build more effective work relationships with your co-workers, leaders and by tuning into key communication messages and responding appropriately. You will learn tips, tricks and techniques to boost active listening capability and discover the type of behavior that commands respect from both the speaker and listener point of view. The Learning Short-take is designed for completion in approximately 90 minutes.Learning Objective Define listening. Explain why listening is important. Identify the barriers to effective listening. Identify their listening style and the listening style of others. Demonstrate techniques for active listening. Create a Skills Development Action Plan.

View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart

Each of us has a unique view of the world and a personal style based on our values, beliefs, attitudes and behaviors. Our style affects how we perceive information, communicate with others, and act. It also influences the way we listen and how others listen to us. Information that conflicts with our ideas and beliefs may simply be tuned out. Similarly when we expect to hear certain things, we often only pay attention to what interests us. Our perception about a person, situation or subject influences our reception of the information, and how much attention we choose to pay. Listening is naturally a very selective and subjective experience. The art of active listening is something that takes time and effort, however is critical to building and maintaining effective working relationships.This Learning Short-take combines self-study with workplace activities to provide you with the key skills and techniques of effective listening. You will learn build more effective work relationships with your co-workers, leaders and by tuning into key communication messages and responding appropriately. You will learn tips, tricks and techniques to boost active listening capability and discover the type of behavior that commands respect from both the speaker and listener point of view. The Learning Short-take is designed for completion in approximately 90 minutes.Learning Objective Define listening. Explain why listening is important. Identify the barriers to effective listening. Identify their listening style and the listening style of others. Demonstrate techniques for active listening. Create a Skills Development Action Plan.

More books from AudioInk

Cover of the book Three Leadership Secrets Revealed by Catherine Mattiske
Cover of the book When God Shows Up by Catherine Mattiske
Cover of the book Unlocking the Champion Within by Catherine Mattiske
Cover of the book Job Hunting Essentials by Catherine Mattiske
Cover of the book Internet Money Lifestyle: Online Revenue for Your Business by Catherine Mattiske
Cover of the book Rescue Me! How to Save Yourself (and Your Sanity) When Things Go Wrong by Catherine Mattiske
Cover of the book Stay the One While Finding the One by Catherine Mattiske
Cover of the book Living a Rich Life by Catherine Mattiske
Cover of the book Understanding Customer Motivation by Catherine Mattiske
Cover of the book Eliminate Your Headaches In Less Than 30 Days by Catherine Mattiske
Cover of the book Million-Dollar Blind Spots:20/20 Vision for Financial Growth by Catherine Mattiske
Cover of the book Crazy Impact by Catherine Mattiske
Cover of the book Live Life with No Regrets by Catherine Mattiske
Cover of the book Taking Time by Catherine Mattiske
Cover of the book Who Are U?: by Catherine Mattiske
We use our own "cookies" and third party cookies to improve services and to see statistical information. By using this website, you agree to our Privacy Policy