Author: | E. Kasabov, A. Warlow | ISBN: | 9781137271150 |
Publisher: | Palgrave Macmillan UK | Publication: | October 22, 2012 |
Imprint: | Palgrave Macmillan | Language: | English |
Author: | E. Kasabov, A. Warlow |
ISBN: | 9781137271150 |
Publisher: | Palgrave Macmillan UK |
Publication: | October 22, 2012 |
Imprint: | Palgrave Macmillan |
Language: | English |
The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.
The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.