The Problem with Quality Management

Process orientation, controllability and zero-defect processes as modern myths

Business & Finance, Management & Leadership, Management
Cover of the book The Problem with Quality Management by Bettina Warzecha, Verlag für Planung und Organisation
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Author: Bettina Warzecha ISBN: 9783981863826
Publisher: Verlag für Planung und Organisation Publication: July 10, 2017
Imprint: Language: English
Author: Bettina Warzecha
ISBN: 9783981863826
Publisher: Verlag für Planung und Organisation
Publication: July 10, 2017
Imprint:
Language: English
Is the world predictable? Can we manage economic risks by using standards and indicators? Hardly any bank that got into the red in the aftermath of the US real estate crisis, was there without a differentiated quality management system. The book by Dr. Bettina Warzecha shows how quality management can not only reduce the quality of services and products of all kinds. With the help of quality management the way is open to a variety of possibilities to burn organizational knowledge, to waste employee competences, to drive away customers, to notch up financial losses, and to block the ability of management to make decisions in the long run. The author, who also taught this subject at the University of Göttingen, Germany, takes the reader on a journey to the epistemological roots of human thinking and pondering, which are probably not ignored as thoroughly and completely in any other subject area than in quality management.
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
Is the world predictable? Can we manage economic risks by using standards and indicators? Hardly any bank that got into the red in the aftermath of the US real estate crisis, was there without a differentiated quality management system. The book by Dr. Bettina Warzecha shows how quality management can not only reduce the quality of services and products of all kinds. With the help of quality management the way is open to a variety of possibilities to burn organizational knowledge, to waste employee competences, to drive away customers, to notch up financial losses, and to block the ability of management to make decisions in the long run. The author, who also taught this subject at the University of Göttingen, Germany, takes the reader on a journey to the epistemological roots of human thinking and pondering, which are probably not ignored as thoroughly and completely in any other subject area than in quality management.

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