服务的秘密

Business & Finance, Marketing & Sales, Customer Service
Cover of the book 服务的秘密 by 郑一群, 崧博出版事業有限公司
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Author: 郑一群 ISBN: 3467510706660
Publisher: 崧博出版事業有限公司 Publication: November 12, 2013
Imprint: 中国长安出版社 Language: Chinese
Author: 郑一群
ISBN: 3467510706660
Publisher: 崧博出版事業有限公司
Publication: November 12, 2013
Imprint: 中国长安出版社
Language: Chinese
《服务的秘密:客户满意度提升指南》以商品社会的服务为切入点,详细介绍了服务活动中每一个环节的服务方法和技巧,包括微笑、言谈、举止、着装等等,并用简洁生动的文字,妙趣横生的案例,为你详细地总结出每一项服务的宝贵经验。所谓“一招在先,招招领先”。让您轻松应对不同类型的客户及掌控复杂多变的局面,帮助您快速提高有关服务方方面面的专业技能,让您不知不觉中领悟服务的真谛。《服务的秘密:客户满意度提升指南》适合各行业服务部门、营销部门的主管及每一位从事服务工作的人员阅读。
View on Amazon View on AbeBooks View on Kobo View on B.Depository View on eBay View on Walmart
《服务的秘密:客户满意度提升指南》以商品社会的服务为切入点,详细介绍了服务活动中每一个环节的服务方法和技巧,包括微笑、言谈、举止、着装等等,并用简洁生动的文字,妙趣横生的案例,为你详细地总结出每一项服务的宝贵经验。所谓“一招在先,招招领先”。让您轻松应对不同类型的客户及掌控复杂多变的局面,帮助您快速提高有关服务方方面面的专业技能,让您不知不觉中领悟服务的真谛。《服务的秘密:客户满意度提升指南》适合各行业服务部门、营销部门的主管及每一位从事服务工作的人员阅读。

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