Cashier Number 3 Please
Creating fairer, faster service
Business & Finance, Marketing & Sales, Retailing
| Author: | Terry Green | ISBN: | 9789814382588 |
| Publisher: | Marshall Cavendish International | Publication: | March 1, 2012 |
| Imprint: | Marshall Cavendish Edition | Language: | English |
| Author: | Terry Green |
| ISBN: | 9789814382588 |
| Publisher: | Marshall Cavendish International |
| Publication: | March 1, 2012 |
| Imprint: | Marshall Cavendish Edition |
| Language: | English |
Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A&E? When was the last time that you had to queue for something and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service? Terry Green takes us on a fascinating behind-the-scenes tour of how the best (and the worst) organisations manage the way we get served in store, and shows how any organisation that delivers face-to-face service can raise their game, reduce costs, and deliver a superior customer experience. Waiting between the wanting and the getting - touches every aspect of our lives and research has shown that we spend 17% of our lives doing just that. Waiting. The author Terry Green and his company Q-Matic have single-handedly changed that experience (usually for the better!) for consumers, with Terry himself acting as the voice (“Cashier Number 3, Please!”) for many auto-queuing systems in our banks and post offices today.
Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A&E? When was the last time that you had to queue for something and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service? Terry Green takes us on a fascinating behind-the-scenes tour of how the best (and the worst) organisations manage the way we get served in store, and shows how any organisation that delivers face-to-face service can raise their game, reduce costs, and deliver a superior customer experience. Waiting between the wanting and the getting - touches every aspect of our lives and research has shown that we spend 17% of our lives doing just that. Waiting. The author Terry Green and his company Q-Matic have single-handedly changed that experience (usually for the better!) for consumers, with Terry himself acting as the voice (“Cashier Number 3, Please!”) for many auto-queuing systems in our banks and post offices today.
