Going Above and Beyond
Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
Business & Finance, Marketing & Sales, Customer Service
| Author: | Katharine C. Giovanni | ISBN: | 9781931109147 |
| Publisher: | Newroad Publishing | Publication: | August 1, 2009 |
| Imprint: | Newroad Publishing | Language: | English |
| Author: | Katharine C. Giovanni |
| ISBN: | 9781931109147 |
| Publisher: | Newroad Publishing |
| Publication: | August 1, 2009 |
| Imprint: | Newroad Publishing |
| Language: | English |
Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.
Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.
